Returns & Exchanges

We do not accept returns

We do not accept returns, and we do not offer refunds for change of mind. If a size doesn’t fit, request a size exchange instead — see below.

Size exchanges — free, within 7 days

Ordered the wrong size? We’ll exchange it for a different size of the same item, once per item, within 7 days of delivery. We pay shipping both ways — there’s nothing for you to pay.

To request an exchange:

• Contact us within 7 days of delivery
• By WhatsApp on +91 87961 02233, or by email to hellosundusk.in@gmail.com
• Quote your order number (SD####) and the size you’d like instead
• Keep tags attached — the item must be unworn and unwashed

The replacement size ships once we’ve received the original back, subject to stock — we’ll tell you straight away if the size you want isn’t available.

Use the size guide before ordering. Every measurement we have is published there.

If you are unsure which size to take, contact us before you order. Call or WhatsApp +91 87961 02233, or email hellosundusk.in@gmail.com, and we will help you choose. We would much rather spend two minutes on this than have you need an exchange at all.

Damaged or defective items — we will replace these

If your piece arrives damaged, defective, or is not the item you ordered, we will replace it at no cost to you. We pay shipping both ways.

To raise a claim:

• Contact us within 48 hours of delivery
• By WhatsApp on +91 87961 02233, or by email to hellosundusk.in@gmail.com
• Quote your order number (SD####)
• Send clear photos of the item, the damage, and the outer packaging
• Do not remove tags or wash the item

We respond within 2 working days. Once approved, your replacement is dispatched within 1–2 working days.

Claims raised after 48 hours of delivery, or without photographs, cannot be processed.

Cancellations

You can cancel your order within 6 hours of placing it, provided it has not already been dispatched.

Email or WhatsApp us with your order number to cancel.

For prepaid orders, cancellation refunds are made in full, less the payment gateway fee charged by our payment processor, which is not recoverable by us. Cash on Delivery orders are simply cancelled — nothing has been charged yet.

After 6 hours, or once the order has been dispatched, orders cannot be cancelled.

Refund timeline

Approved refunds are returned to your original payment method within 1–7 working days. Once we process it, the remaining time depends on your bank.